Customer Service Channels
We are your partner bank
- WhatsApp (31) 3516-8004
- Customer Service (SAC) – 24/7: 0800 702 6700
- E-mail – atendimento@bancosemear.com.br
Corporate Clients (B2B Support)
Send an email to:
- suporte.empresas@bancosemear.com.br
For hearing-impaired customers
Mailing address or in-person service:
-
Av. Afonso Pena, 3557, 3º andar - Serra
Belo Horizonte/MG CEP: 30130-008
Contact Us
Hi, I’m SYD, SEMEAR’s virtual assistant.
I’m here to assist you online and answer your questions.
After all, a partner bank goes beyond financial solutions.
Shall we chat?
We are your partner bank
#trulyyourpartner
Ombudsman
WE WANT TO HEAR YOU
Banco SEMEAR’s Ombudsman is your specialized channel to mediate conflicts, acting in situations where the initial service did not provide a satisfactory solution.
In addition to handling complaints, the Ombudsman also welcomes suggestions and compliments, contributing to the continuous improvement of our services.
Our commitment is to provide agile, transparent, and impartial service, ensuring quality and respect in every interaction. We are dedicated to listening carefully and seeking fair and effective solutions to meet your needs.
To register your request with the Ombudsman — whether a suggestion, compliment, or complaint — please fill out the form below.
⏱ Our response time is up to 10 (ten) business days. During this period, your request will be carefully analyzed with proper communication among the areas involved, to provide a conclusive and well-founded response.
Preencha o formulário:
Careers
JOIN SEMEAR!
Welcome to our careers section!
At SEMEAR, we believe our true competitive advantage lies in the people who make up our team. Our success is built not only on innovative products and outstanding services, but above all on the talent, dedication, and passion of each employee.
We are always looking for talents who share our values and are ready to grow with us. If you are creative, customer-focused, determined, and collaborative, join SEMEAR and be the protagonist of your career. Together, we can achieve great results.
FAQ – Frequently Asked Questions
Clear your doubts here
How can I issue a 2nd copy of my boleto?
It’s very simple! Just go to “2nd Copy of Invoice” in the Quick Access section here on our website. Then, register, select, and print the installment you need.
How can I renegotiate my debt?
Easily and without bureaucracy. Go to “Debt Restructuring” in the Quick Access section. Register, choose the best plan and due date. Quick and simple!
How do I apply for a loan?
To request a loan, just go to the nearest partner location. [Check our list of partners]
Is Banco SEMEAR trustworthy?
With 18 years of history, Banco SEMEAR has established a solid and reliable presence in the financial market, standing out as a dynamic and innovative multiple-service bank. Founded in Minas Gerais, we operate nationwide, always focused on deeply understanding our clients’ needs and providing personalized experiences.
How can I transfer my credit (portability)?
You can transfer a loan from one institution to another of your choice. The original institution must provide the outstanding balance on the same day, and cannot oppose portability, provided the new institution settles the debt directly.
How can I obtain my earnings statement?
Through Internet Banking.
Are my data secure with Banco SEMEAR?
- Yes. We follow all banking confidentiality regulations and invest in the latest security technologies to protect your data and transactions.
How can I invest?
It’s very simple! Visit our Investments page and fill out the form. One of our advisors will contact you.
How do I access Internet Banking?
You can log in anytime from the homepage. Look for the “Access Your Account” button at the top right.
Does Banco SEMEAR have a physical branch?
Yes, our headquarters is located at Avenida Afonso Pena, nº 3577, 3rd floor – Serra District, ZIP 30130-008 – Belo Horizonte, Minas Gerais.
How can I contact Banco SEMEAR?
- We are available through several digital channels, 24/7:
- Customer Service Center: 0800 702 6700
- WhatsApp: +55 (31) 3516-8004
- Email: atendimento@bancosemear.com.br
- [Contact Us page]
- Social Media: Facebook | LinkedIn | Instagram
What is CET (Total Effective Cost)?
The CET represents all charges and expenses of a credit operation (such as interest, taxes, insurance, third-party service fees). It shows clients the full cost of credit. Learn more here
How is CET calculated?
It considers all cash flows related to disbursements and payments, including interest, taxes, insurance, and other fees.
What is the purpose of CET?
It ensures transparency by informing clients of the total cost of their credit operation, allowing comparisons across institutions.
What is SCR (Credit Information System)?
SCR is a database managed by the Central Bank of Brazil that records information on credit operations and guarantees contracted by individuals and companies with financial institutions.
Is SCR a negative credit registry?
No. Unlike credit bureaus that list only overdue debts, SCR also contains information on current (non-overdue) debts. Access is only possible with client authorization.
How can I check my SCR data?
The easiest way is through the Central Bank’s Registrato system: https://www.bcb.gov.br/cidadaniafinanceira/registrato.
Who is responsible for SCR data?
Each financial institution is responsible for registering, correcting, or updating the information of its own clients.
How often is SCR updated?
Institutions send updated data monthly to the Central Bank. Reports usually have a minimum lag of 20 days compared to the actual payment.