Secure, Responsible, and Transparent Processes
Corporate Governance at Banco SEMEAR is part of a set of organizational practices and processes. Its governance structure is composed of the General Shareholders’ Meeting, the Board of Directors, the Executive Board, External and Internal Audit, the Ombudsman’s Office, the Internal Controls and Risk Departments, Compliance and AML, in addition to specific Committees that support the maintenance of a robust operational and regulatory control environment.
The institution also relies on internal regulations that guide its actions and conduct. These documents are aligned with current regulations and the best market practices, contributing to stronger decision-making processes and greater administrative and operational efficiency.
Ethics and Compliance Channel
Here, you are a priority!
As important as SEMEAR’s values is valuing those who make it exist. For us, transparency, integrity, respect, and commitment are at the center of everything. Our Code of Ethics and Professional Conduct reinforces our commitment to all SEMEAR stakeholders.
Whistleblower Channel
We prioritize ethics as a primary guideline in all our relationships. Therefore, truthful and honest information and care for the ethical conduct of our employees, partners, third parties, and customers are always valued.
Ethical behavior is everyone’s duty, and any evidence of wrongdoing or proven violation of principles that violate the guidelines of our Code of Ethics and Professional Conduct must be reported, either anonymously or identified, through this Whistleblower Channel. Furthermore, through this channel, we will provide support, shelter, and assistance, through a team properly trained for this purpose, for employees who feel threatened or who are victims of domestic and family violence, ensuring confidentiality.
Our Whistleblower Channel allows the whistleblower to remain anonymous. The information recorded will be received by an independent, specialized company, ensuring absolute confidentiality and the appropriate handling of each situation by our Ethics Committee, without conflicts of interest. In addition to protecting your identity and treating the entire case confidentially, we do not tolerate any type of retaliation against a good-faith whistleblower.
Attention: Questions, suggestions, complaints, and cancellation of contracts related to products and services provided by Banco SEMEAR S.A. should be sent to our customer service channels, through the website and/or the
Relationship Center: 0800 702 6700.
To report, click here.
Compliance – Integrity
The Integrity Program is an important mechanism for prevention and sanctioning of employees, executives, or third parties within the corporate environment, particularly regarding fraudulent or corrupt acts involving public administration.
It is a set of internal mechanisms and procedures involving integrity, auditing, reporting of irregularities, and effective application of codes of ethics and conduct, policies, and guidelines aimed at detecting and addressing misconduct, fraud, irregularities, and illegal acts against public administration — domestic or foreign.
Access here the Code of Ethics and Conduct
AML/CFT – Anti-Money Laundering and Counter-Terrorism Financing
Born in Minas Gerais with the mission to inspire the conscious use of financial solutions, Banco SEMEAR recognizes the key role of financial institutions in preventing and combating illicit activities, especially money laundering and terrorism financing.
Money laundering consists of concealing or disguising the nature, origin, location, disposition, movement, or ownership of assets, rights, or values derived, directly or indirectly, from criminal offenses.
The challenge lies in monitoring, identifying, and repressing increasingly sophisticated operations that attempt to hide the nature, origin, or movement of illicit assets.
SEMEAR has developed an internal policy to prevent and mitigate involvement in illicit acts, protecting its reputation and image before employees, clients, strategic partners, suppliers, service providers, regulators, and society. This is achieved through a governance structure focused on transparency, strict compliance with regulations, and cooperation with law enforcement and judicial authorities — while remaining aligned with international best practices.
Sustainability
We operate transparently and are focused on sustainable and lasting growth. Our processes are periodically reviewed to promote improvements in sustainable development.
Check out our Social, Environmental, and Climate Responsibility Policy (PRSAC)
Access it here:
Risk Management
It’s part of our mission to deliver better than expected, with a customer-focused approach. Thus, the integrated risk management structure strengthens the Bank’s corporate governance, ensuring the safety of our employees, the sustainability of our business, and the protection of our assets, image, and brand reputation.
We are aligned with integrated risk management standards, using methodologies tailored to the complexity of the institution’s operations.
Access here:
- 12/2024 – Integrated Risk Management Report – Pillar III
- 06/2024 – Integrated Risk Management Report – Pillar III
- 12/2023 – Integrated Risk Management Report – Pillar III
- 06/2023 – Integrated Risk Management Report – Pillar III
- 2022 – Integrated Risk Management Report – Pillar III
- 2021 – Integrated Risk Management Report – Pillar III
- 2020 – Risk Management Report – Pillar III
- 2019 – Risk Management Report
Internal Controls
The execution of adequate and reliable controls is a responsibility shared by all employees. Following the three lines of defense model, we support all areas in mitigating existing risks. Internal guidelines are defined and approved by the Board of Directors and disseminated through formal regulations.
Internal Audit
Internal Audit procedures are carried out with full independence and transparency, in accordance with a plan previously approved by the Board of Directors.
Activities may be adjusted depending on process complexity, availability of information required for testing, new business initiatives, and specific demands from the Institution.
Any action that compromises audit independence is strictly prohibited.
Reporting Channel
We base ethics on the primary guidance for all our relationships. Therefore, transparent information and careful ethical conduct of our employees, partners, third parties, and customers are always valued.
Ethical behavior is everyone’s duty, and any evidence of wrongdoing or proven violation of the principles that violate the guidelines of Banco SEMEAR S.A.’s Code of Ethics and Professional Conduct must be reported, either anonymously or identified, through this Reporting Channel.
We will also use this channel to provide support, assistance, and assistance, through a team duly trained for this purpose, to individuals linked to the Bank who feel threatened or who have been victims of domestic and family violence, ensuring confidentiality.
Our Whistleblower Channel allows the whistleblower to remain anonymous. The recorded information will be received by an independent and specialized company, ensuring absolute confidentiality and the appropriate handling of each situation by Banco Semear S.A.’s Ethics Committee, without any conflicts of interest. In addition to protecting your identity and treating the entire case confidentially, we do not tolerate any type of retaliation against a good-faith whistleblower.
Attention: Questions, suggestions, complaints, and cancellation of contracts related to products and services provided by Banco SEMEAR S.A. should be sent to our customer service channels, through Contact Us and/or the Relationship Center at 0800 702 6700.